Returns & Exchanges

At Hanaes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. Simply initiate your request through our portal to receive a full refund or an exchange for a different size or style.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unworn condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.